Shipping policy

1. Custom Orders & Production Timelines

  • Variable Timelines: Completion dates for custom horse tack and specialized leather items vary significantly depending on the complexity of the design, current shop queue, and material availability.

  • Estimated Quotes: An estimated completion time will be provided during your initial consultation. Please discuss this directly with Laser Edge Leather when placing your order.

  • Timeline Flexibility: While we always strive to meet our targets, estimated completion dates are quotes, not absolute guarantees. Laser Edge Leather is not responsible or legally liable if an item is not completed within the initial estimated timeframe. Handcrafted quality takes time, "life happens," and unexpected delays (such as material shipping delays, tool maintenance, or personal emergencies) can occasionally occur. We appreciate your patience and understanding.

2. In-Stock Items Processing

  • Processing Time: For items that are currently in stock and ready-made, please allow 3 to 5 business days for order processing, packaging, and handling before the item is handed over to the shipping carrier.

3. Shipping Methods & Delivery

  • Carrier Tracking: Once your item has shipped (whether it is an in-stock purchase or a completed custom build), you will receive a notification with tracking information.

  • Shipping Fees: All shipping and handling costs are calculated at checkout or will be added to your final custom invoice. The customer is responsible for providing an accurate shipping address.

  • Carrier Delays & Loss: Laser Edge Leather is responsible for securely packaging and dispatching your items. Once the package is in the possession of the shipping carrier (USPS, UPS, FedEx, etc.), we are not liable for transit delays, weather disruptions, or lost/stolen packages.